<>>> After 15 minutes ask for brief presentations. Make notes on salient points. %���� When difficult conversations turn toxic, it’s often because we’ve made a key mistake: we’ve fallen into a combat mentality. Provide feedback: Colleague (2 min. �Vbw˵�ۦ��3�w��ڢ=�1%r8��gfHz�/���S9��ߟ_�v�|Y-�/�����Mu�s��Z��U�����g������-#���������q2�T=cљ^Ϙ�q�o�{"w7$�4�a���q�� ���`�'�����+`#��{���i�ro����OD�=N A Battle of Message A Learning Conversation Assumption 1: I know all that I need to know to understand fully what happened. 3 0 obj At the Dealing With Difficult People Workshop you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence. Examining a Difficult Conversation that “Went Nowhere” nThink about an unsuccessful difficult conversation that you recently had nIt probably had some emotions attached to it nTake a snapshot of the part of the conversation where it felt like the conversation got stuck nIn the right hand column of your handout, capture what was actually said by both you and the other person If you're in a group and people are unfamiliar with each other, consider doing some icebreaker exercises beforehand. Or maybe you fear that talking will only make the situation worse. 5. conversation alive.) stream Joe was a great trainer, and his style is very engaging. The majority of the work in any conflict conversation is work you do on yourself. The first conversation is about the substance. Over 2000 words! Listen to the mean-ingful songs that others bring to the group and appreciate that everyone derives inspiration from different sources. These conversation exercises are just about the same. Difficult conversations are an unfortunate yet inevitable part of life. Difficult conversations are anything we find hard to talk about with another person. Handling the difficult conversation requires skill and empathy, but ultimately, it requires the courage to go ahead and do it. The problem with this approach is that those on the receiving end often see it as aggressive. The Toolkit contains a number of group exercises designed to guide participants through a courageous conversation that can occur within a 20- to 45-minute time frame. It is understandable and predictable for patients to express strong feelings when presented with the need to change behavior such as reducing or eliminating prescription opioids. Bulldozers steam straight in when there’s a difficult conversation to be had. Group Facilitation: A Research and Applications Journal, Number 7. 21. If you assemble people in a large group right away and tell a bad news story, it can be a hard meeting to get through. Learn how to apologise, deliver bad news, empathise, avoid self-talk hijack, interact with difficult people, etc. A few of the exercises Every difficult conversation operates at three levels. Breathe, center, and continue to notice when you become off center–and choose to return again. ), Observer (2 min.) As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. This collection of articles will help you gain wisdom for some of the tough conversations that come up in small-group ministry. Difficult conversations are a part of life. This exercise is for teams that are committed to open and honest conversations, even when the subject is a difficult one. Specialist GMC-approved training availab What’s the Risk of not having them? oh never mind. (Take a guess at what you think has him so angry.) In this article, we’ll explore five simple steps for handling difficult conversation successfully. The 2 Converversation Exercises: #1: Write down each of the 24 conversation topics from this page on a piece of paper. We tend indeed to … free mindfulness exercises for communication: difficult conversations worksheet. s0�(\�e�(s�ŽqnQ���f�A�l��T��q�2&���SJ�Ghΰ��_�Qe>w�w#m�eYX�el2}����Ns���!4��~��]�⸠�������$c_���b �OZn;RH\����Y2B`I$��� Critical conversations are a way to do just that! Maybe you’ve tried and it went badly. x�ŝY�\�u���W䛯 "�~h\_�u[��MA/z)����ER,�~}gV�}N����dQ� \����iOk���ݿ���s��{�ۥZ�%�J������_vov�����^����\?=|������?L8|"���?O�v��x����?��v����۝�=~������=���?���ߘ�^ !�~����@�����O�px:T�x0�g���>�;�|G�?���8���eI�4�v�1���7��e���|��8bV#q����3i���jg�6Ǒ�q�X���M��܎�u{;~���udnf;R���n�L��qB��v���D�2��>��K��2�r�Ln�]X�4{:!�/Mx��w�Sm�op�S�۸)��I\��T�O��4r��U9�5�+�h�M��� )���-��/-aٹ�ᄔTaEK��=����V�V׆�6�qYF�u�L�pBjq�2޹ږs�lin�i��B�V�%�>��J��V���7�K�^ �ؐ�*8����0�L�-�`[N���a~��_��. How To: Tell the kids to make a list of all their … Each one’s goal becomes to prove to the other that “I am right and you are wrong, so you should do what I say.” Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork Lasley Martha Lasley (2005) Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork. Most everyone dreads the difficult, challenging conversation. There are also times when it is important not to engage in a difficult conversation and let it go. Compassion and clarity are key ingredients of effective conversations and our specialist training focuses on building the confidence, knowledge and skills needed. You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations. 4 0 obj Here’s how to tackle a difficult conversation: 1. Do Share Your Feelings. Introduce the activity as one that focuses on ‘honest’ or ‘difficult’ situations that call for good communication skills. Being able to handle a difficult conversation successfully can not only transform your project into something more manageable but also more enjoyable for everyone. By now we all know that people who meditate are happier, healthier and more productive than people who don’t, and yet, some of us still struggle to keep it up. If you're unsure of how to best approach a crucial conversation, here are some tips to guide you: 1. I like to start off a difficult conversation meeting with small group activities to get everyone engaged in the facts and allow for individual or small group insights. This is the third post in a series on mindful communication we’re doing this fall with Oren Jay Sofer, our Senior Program Developer who teaches our Mindful Communication course. performance improvement: a mutual learning conversation (video) structuring an improvement conversation (worksheet) how to have difficult conversations (video) how to really listen in a conversation (worksheet) timing your contributions to conversations (worksheet) Human Experience Bingo: Pen. Plan to spend the first 10 performance improvement: a mutual learning conversation (video) structuring an improvement conversation (worksheet) how to have difficult conversations (video) how to really listen in a conversation (worksheet) timing your contributions to conversations (worksheet) Be clear about the issue. ,��0�|���@b?��3V����vR���#������ V�31Y��'x�N�S�L^�a�w�i&����a��ҳ=��s|Va�]0-djV}R3�^�H��������2�%q��� ~��8?ǯ߾�,�MY: ��v�#��A|=G�. Next, set up a scenario in enough detail for it to feel "real." ... It’s important, with activities like this, that each person feels they have a voice and has been heard. Oren is author of a new book, Say What You Mean: A Mindful Approach to Nonviolent Communication. Crucial conversations don’t have to be painful; try these five exercises first. One topic on one piece of paper. We believe that we know what is really happening and what needs to happen. Share a song with the group that has real meaning for you and explain why. 7 Tips for Difficult Conversations I have to tell one of my long-standing suppliers that we’re cutting back orders 50%. By now, we all know that effec­tive per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins. Card Pieces* In this activity, team members trade pieces of playing cards to put together complete … How to Have Difficult Conversations Follow these guidelines for challenging encounters and fighting “fair.” Posted Mar 13, 2017 )���۹G�ji���S{�$�O�c7E2�Z�n��=���b�I���H&����n�%-����sp���i0�?���.�aGq3�6�g0G��IϘ��Yp>:��ݮ~==�k Having good communication skills doesn’t mean we never argue; it … Ask: Listen as if your only job is to understand. Engage in the Difficult Conversation (5 minutes each) 3. We’re their biggest client — and I know it will be devastating. So, if you do choose to have people share with the full group, be sure that everyone who wants to has a chance to share. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … Start With Your End Game You’re sitting at … Being in a group with fellow peers provided me … Difficult Conversations: The Three Conversations . Expressing emotions openly is difficult for many of us. Divide the group into teams. Call 1300 121 400. You’ll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them. Home » Training Courses » Handling Difficult Conversations. free mindfulness exercises for communication: difficult conversations worksheet. The “What happened?” conversation. 2. Dialogue : An informal conversation between 2 friends : free exercise for ESL/ EFL learners. The “What Happened?” Conversation. 1. The ability to frame your responses to potentially incendiary questions or statements nonjudgmentally is one of … Our automatic reaction is defensive, and that brings out the worst in us: arrogance. This is where your power lies. In this crazy business environment, when you’re having more difficult conversations than ever before, the tools the book offers are indispensible. Every difficult conversation operates at three levels. 15 Effective Large Group Activities. The first conversation is about the substance. Often when left alone to our own devices we get demotivated, lazy and frustrated. Difficult conversations in medicine are those conversations that raise negative feelings such as frustration, anxiety, and guilt, within the healthcare team and patients alike. The table of exercises on pages 5-6 spells out the objective, time frame, and cultural competence goal of each exercise. Difficult Conversations teaches readers how to have constructive, respectful and effective conversations exactly when it’s most difficult to have those converastion: when the stakes are high, when you are very emotional nad when the last thing you would want is to talk. . And the way we handle difficult conversations says a lot about our true feelings about community. Prime. Difficult People Training Exercises and Resources. Handling difficult conversations well can put a stop to poor team performance, financial misunderstandings, and plain old unrealistic client expectations before they become issues that put your project at serious risk. Difficult conversations are about something important and thus have feelings at their core. ���+y���S�Ӻ�C�\x�@q*I'~� Step 2: Add Details . 6. Having Difficult Conversations 1. Also, enter assuming that you have something to learn. There are dozens of books on the topic of difficult, crucial, challenging, fierce, important (you get the idea) conversations. We have collected some easy-to-apply large group games and group activities for you from the SessionLab library of facilitation techniques that work well for group size above 30 people.. Here’s a rundown of all of the group activities … In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. The 5 Best Ways to Handle Difficult Workplace Conversations in the Office If you want to provide feedback, you need to be willing to accept it. Staying ahead of possible conflicts and intervening when issues do arise are what critical conversations are all about. Be present in the conversation. Mindfulness exercises for groups is a great way to incorporate meditation, mindfulness and breathing exercises into your daily routine. Get over yourself! We call these levels the "Three Conversations." 9. Difficult conversations: Most people don't like them, but we all need to have them at times. 2. evaluate how you did against each of these seven steps: Listening: Asking: Summarizing: Validating: Expressing: Negotiating: Committing: action Break into pairs. Having conversations with people you love about dying and death is difficult. You have 20 minutes to complete this exercise. Options? The more you get into the habit of facing these issues squarely, the more adept you will become at it. 8. Here are some prompts to begin dialogue: As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. Look at the other person when they are talking, put aside distractions (shut off the computer, turn off your phone, shut the door). Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork Lasley Group Facilitation: A Research and Applications Journal, Number 7 15 Having heard Jack’s concerns, you now turn to Susan to see that %PDF-1.5 Difficult Conversations 2. Every difficult conversation is really comprised of 3 conversations in one: the What Happened conversation, the Feelings conversation, and; the Identity conversation. Contains workbooks, course notes, slides, trainer guides and exercises. We call these levels the "Three Conversations." Those times when you know you should talk to someone, but you don’t. I don’t want to cause trouble.” You wonder if your dog got into his yard and dug up his flowers again. Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. Paper. endobj Being courageous when it matters the most. %PDF-1.3 It brings up many uncomfortable emotions so we tend to shy away from it. Cultural Connections Conversation Starters. You may think about cancelling the meeting but consider the risks of not speaking up compared to speaking up. But even the most experienced project managers can feel nervous about having a difficult conversation. Five Ways to Build Rapport during a Critical Conversation. Original available at 60 Substance Abuse Group Therapy Activities 5 20. If you assemble people in a large group right away and tell a bad news story, it can be a hard meeting to get through. Dealing with second-thoughts. Participants learn step-by-step techniques to communicate more effectively with others. A “difficult conversation” is difficult because we feel threatened. Ask six folks to practice giving/receiving feedback at the front of the room, so that the rest of the managers can see different styles and approaches to giving feedback in your group. I will definitely be recommending that other people within the organisation complete the training. They might get Angry with you!!! Issue a copy of the Profile Card - Aneesha to each team and ask them to plan for a conversation. Free English exercises. Examining a Difficult Conversation that “Went Nowhere” nThink about an unsuccessful difficult conversation that you recently had nIt probably had some emotions attached to it nTake a snapshot of the part of the conversation where it felt like the conversation got stuck nIn the right hand column of your handout, capture what was actually said by both you and the other person endobj Our challenge: the situation is more complex than either person alone can see. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. We all tend to put off difficult conversations because of the intensity and complexity of the emotions they arouse – both for the manager initiating the conversation and for the person they are speaking with. (In fact, I list several excellent resources at the end of this article). Here are some of my favorite, action-oriented tips: Difficult Conversations training workshops help professionals develop key communication skills. Assertiveness Exercise: Group Communication Roleplay : Exercises, Communication Skills, Assertiveness, Difficult People:::: 271 Ratings :::: Monday, August 15, 2011 This exercise helps delegates to practice communicating assertively. Can I recommend a book that looks at what makes any conversation "difficult" - not from the viewpoint of the subject matter but of the underlying agendas each person has.It is called "Difficult Conversations" by Stone, Patten and Heen, published by Penguin in 2000, and is based on practices used in mediation. Webinar On Handling Difficult Conversations with Employees - In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. Over 760 exercises! >>> Search pages about this theme: search CONVERSATIONS EXERCISES on our 100% free site to learn English . The “What Happened?” Conversation. Buy Training Materials on Difficult Conversations. Hold a “difficult conversations showcase” Grab a conference room for an hour and invite all the managers in your organization. No matter how well the conversation begins, you’ll need to stay in charge of yourself, your purpose and your emotional energy. This will make it easier to find a good fix and hold each other accountable. 4. endobj Here, your job is to give them the space to express … 1. x��\mo�� �A�'��(�DQR�H�8�uۻ些��X Listen to what the other person is saying rather than think solely about what you are going to say next or cast judgment. Assumption 1: Each of us is bringing different information and perceptions to the situation. stream How To Have Difficult Conversations 1. "The skills I learnt to manage difficult conversation is valuable. Role Play 2—The Disgusted Coworker. The case studies and role play generated valuable discussions and the delegates commented that the “Planning A Conversation” guide was a handy tool they would use again in the future. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) Sense-making. 1. share the difficult conversation you reflected on in your personal inventory with your partner. 2 0 obj By choosing the calm, centered state, you’ll help your opponent/partner to be more centered, too. They are the best way to keep employees motivated and ensure productive teamwork. Typically 3-6 per team. Learn & review general & academic English vocabulary in gap-fill sentences in context. This booklet is designed to help start those conversations. The 'Difficult Conversations' activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. If the behavior has to Change… 7. Who are you protecting by not saying anything? The hardest part is working up the courage to embark on such a nerve-wracking discussion. It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. More of the Same? The aim of this exercise is to draw attention to the number of conflicts and similar stressful situations experienced by delegates in one week and use others in the group … Recognise that the conversation will be just as difficult, maybe more so, for the others involved so enter it with empathy and compassion. They say exactly what they think, leaving people in no doubt about where they stand. Managing Difficult Conversations training course delivered Australia-wide including Brisbane, Sydney, Melbourne, Canberra, Perth, Parramatta and Canberra, by Handling Difficult Conversations specialists. One of the biggest challenges in my years as a recovering pleaser was how to tell people the things I thought they didn't want to hear. I like to start off a difficult conversation meeting with small group activities to get everyone engaged in the facts and allow for individual or small group insights. Sometimes, it may be necessary to shine a light on subjects that your team has been avoiding, or that it doesn't know how to broach. Ask them what they believe the solution could be and then brainstorm together. <> How we say the things that need to be said matters just as much as the message—maybe more. While a crucial conversation will always be difficult, these crucial conversations training exercises can help you practice your communication skills, and prepare for the tough conversation ahead. Reflect on the feedback and discuss what you will do differently next time or re-play an element of the conversation (3 min.) Flight Communi cate Fight. VS. 5. Difficult Conversations: A Nonjudgmental Exercise PURPOSE OF THE EXERCISE: To understand nonjudgmental responses and practice making them. Prepare for a difficult conversation by walking through the “3 conversations” ahead of time. Their hackles rise and they quickly stop listening and become defensive. . By Stuart Hearn on 28 Jun, 2018. He responds with: “It’s just that your stupid mutt . The importance of dialogue. 2 0 obj Difficult conversations are rarely linear and you should not jump to solving them until you’re sure both perspectives are on the table. It’s best to do this with at least one other person, but you can practice this by yourself as well. Uses: Not all exercises are light-hearted or playful. You have the potential to create a mob mentality and lose control. <> Having Difficult Conversations with Employees (Scenarios) - Actionable Advice. Learn how to use role-play to prepare for challenging situations and difficult conversations. Bingo sheets. << /Length 1 0 R /Filter /FlateDecode >> <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 792 612] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Be confident, but not arrogant. Otherwise, they would not be difficult! I also enjoyed the group activities." 1 0 obj 4. %��������� 3.
2020 difficult conversations group exercises